Google Play and Apple require a clear way to request account deletion. Parents can delete the family account in the app, or by emailing support.
Delete in the app (recommended)
- Open KidzoPlanet and unlock Parent Zone with your PIN.
- Open family / account settings and choose Delete account.
- Confirm by signing in again when asked.
This permanently removes the sign-in, Firestore profile and cloud progress, and local kid profiles on that device. It cannot be undone.
Delete by email
Email support@kidzoplanet.com from the address used for your KidzoPlanet account. Include:
- Subject: Delete KidzoPlanet account
- The email / sign-in method used in the app
- A short confirmation that you want permanent deletion
We process requests as soon as we can verify ownership. Cloud account data is removed after verification. Some diagnostic logs may be retained for a limited time for security.
What is deleted
- Parent sign-in credentials for this family account
- Kid profiles stored for the family
- Cloud learning / game progress tied to the account
- Local kid profiles on the device after you confirm deletion
Need help?
Visit Support or read the Privacy policy.